YOUR WELL-BEING IS OUR PRIORITY

COVID-19 Update

Dear Guests,

We are in the midst of an unprecedented situation and at Oritel Service Apartments, the safety and well-being of our guests and associates remain our top priority.

Our hearts and thoughts go out to all those who have been impacted by the current pandemic situation, either directly or indirectly and we are truly inspired by all those who are working tirelessly at the forefront looking after people in need.

We are monitoring the Coronavirus (COVID-19) pandemic closely and collecting all the relevant information from government and medical authorities. Adhering to protocols from subject matter through experts and are in touch with the concerns shared by our guests.

For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

Here are a few important updates that we would like to share with you:

Health & Safety Measures:

1. Associate Health, Safety and Knowledge: Our associates have been trained in processes of hygiene protocol and are following health & safety measures relevant to the current pandemic situation.

2. Cleaning Products, Processes and Protocols: All rooms are adhering to special sanitizing and disinfecting protocols with particular attention being paid to high-touch objects, surfaces and fixtures, with increased frequency and intensity of cleaning public spaces and back of the house areas.

Hotels & Services:

As directed by Government authorities, and supporting the Work From Home guidelines, many of our essential operations are at the minimum staffing level. Accordingly, we are temporarily not accepting new reservations and have also curtailed some services at hotels that are currently operating. We regret the inconvenience caused.

In case you plan to visit our hotel now or in the immediate future, we request you to please call the respective hotel or our numbers +91 8097075056 / 7208080719 / 22 28475656 / 22 28476398 or email us at sales@oritel.biz to know more.

Flexibility in your travel:

We understand that in the current environment, travel plans could be subject to change at the last minute and in recognition of this, we have modified our cancellation policies as below:

1. For guests with existing reservations for any future arrival date, including reservations with pre-paid rates, we will allow full changes or cancellation without a charge up to 72 hours prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences.

2. For guests making new reservations for any future arrival date, including reservations with pre-paid rates We will allow the reservation to be changed or cancelled at no charge up to 72 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.

3. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

4. For changes in Group Bookings, we will interact closely with our guests, to manage the changes on a case by case basis. Our hotels are actively cooperating with our guests to address the needs of each group, including moving events to a later date.

5. For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the sales and marketing +91 8097075056 / 7208080719.